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Act as the main point of contact for all customer account management needs
Establish and maintain strong, long-lasting relationships with clients
Negotiate contracts and close deals to maximize profits
Develop a trusted advisor relationship with the client
Ensure timely delivery of solutions according to client needs and objectives
Communicate monthly/quarterly progress initiatives to internal and external stakeholders
Identify areas for improvement and potential new business opportunities among existing customers
Track and forecast key account metrics
Prepare reports on account status
Collaborate with the sales team to identify and capitalize on opportunities within the assigned territory.
Assist with resolving complex customer issues or requests as needed
Proven work experience as an Account Manager or in a similar role, such as Key Account Manager, Sales Account Manager, or Junior Account Manager
Strong ability to communicate, influence, and present to clients at all levels of the organization, including executive and C-level
Experience using CRM software such as Salesforce, Zoho CRM, or HubSpot and MS Office, particularly MS Excel
Ability to provide customer-focused solutions to client needs
Proven ability to manage multiple account management projects simultaneously with sharp attention to detail
Excellent negotiation, listening, and presentation skills
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales, or a relevant field
An Account Manager is responsible for managing customer accounts, negotiating contracts, and ensuring the timely delivery of solutions. They also track and forecast key account metrics, identify areas for improvement and potential new business opportunities, and collaborate with the sales team to identify opportunities within the assigned territory.
A good Account Manager should be customer-focused, possess strong communication skills, and deeply understand their company's products and services. They should also efficiently and effectively manage multiple account management projects with sharp attention to detail.
An Account Manager works closely with clients and stakeholders. They also collaborate with internal teams, particularly the sales team, to identify opportunities and enhance the customer experience.
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